Refund policy

Return and Refund Policy

At Rue & Strand, we take pride in the quality and craftsmanship of our bracelets. We want you to be fully satisfied with your purchase, and we stand by our products. However, we do not accept returns.

Refund Policy:

If you receive a bracelet that is damaged, defective, or has any quality issues, we are here to make it right. In such cases, please contact us at ruestrand.help@gmail.com or use our contact form within 14 days of receiving your item. We’ll gladly offer a full refund for any damaged or defective products.

How to Request a Refund:

1. Email us at ruestrand.help@gmail.com with your order number and a photo of the damaged bracelet.

2. Our customer service team will review your request and, if approved, issue a refund to your original payment method.

Please note that we do not accept returns for reasons other than damage or defects. We encourage you to reach out with any questions before placing your order to ensure that our products are the right fit for you.

Thank you for choosing Rue & Strand, and we appreciate your understanding.

This policy provides clarity on refunds and explains why returns aren’t accepted, while also giving customers confidence that issues will be resolved. Let me know if you’d like to add anything!