Help & FAQ - Rue & Strand

Welcome to the Rue & Strand Help & FAQ page! Here you will find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to reach out to our customer support team.

General Questions

What is Rue & Strand?

Rue & Strand is a brand inspired by the timeless charm of European street markets. We design and create high-quality woven bracelets that capture the essence of Mediterranean and European style.

Where are Rue & Strand products made?

Our bracelets are handcrafted with care, combining traditional weaving techniques with modern design elements to bring you unique, high-quality pieces.

Orders & Payments

How can I place an order?

Placing an order is simple! Browse our collections, select the bracelet(s) you love, add them to your cart, and proceed to checkout. Follow the prompts to enter your payment and shipping information.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods. Our payment gateway is encrypted to ensure your information is safe.

Can I modify or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible at support@rueandstrand.com. Once the order has been shipped, we may not be able to make changes.

Shipping

Do you offer international shipping?

Yes, we ship worldwide! Shipping times and costs may vary depending on your location. You can find more details during checkout.

How long does shipping take?

Shipping times vary depending on your location:

• Domestic Orders: 3-5 business days

• International Orders: 7-14 business days

How do I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your package on our website or the carrier’s website.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange, provided the item is unworn and in its original packaging.

How do I initiate a return?

To start a return, please contact us at ruestrand.help@gmail.com with your order number and reason for return. We’ll provide instructions on how to send your item back.

Do you offer free returns?

Currently, return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service for your return.

Product Care

How do I care for my Rue & Strand bracelet?

To keep your bracelet looking its best:

• Avoid prolonged exposure to water and chemicals.

• Store it in a cool, dry place when not in use.

• Clean it gently with a soft cloth.

Can I wear my bracelet in the shower or while swimming?

While our bracelets are made to last, we recommend removing them before showering, swimming, or engaging in activities involving excessive moisture to maintain their quality.

Affiliate Program

How can I join the Rue & Strand affiliate program?

We love partnering with content creators and influencers! To apply for our affiliate program, visit our Affiliate Program page and fill out the application form.

How does the affiliate program work?

Once approved, you’ll receive a unique referral link to share with your audience. Earn a commission on every sale made through your link.

Contact Us

How can I contact customer support?

For any inquiries, please contact us at rue strand.help@gmail.com or fill out the contact form on our Contact Us page. We’re here to help!

What are your customer support hours?

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM (CET). We strive to respond to all inquiries within 24-48 hours.

We hope this page answers your questions! Thank you for choosing Rue & Strand. Your support means the world to us.